Patients have the right to:
- Have personal health information shared with the patient management program only in accordance with state and federal law.
- Identify the program’s staff members, including thir job title, and to speak with a staff member’s supervisor if requested.
- Speak to a health professional.
- Receive information about the patient managament program.
- Decline participation, or disenroll, at any point in time.
- Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care.
- Be informed, in advance of care/service being provided and their financial responsibility.
- Receive information about the scope of services that the organization will provide and specific limitations on those services.
- Participate in the development and periodic revision of the plan of care.
- Refuse care or treatment after the consequences of refusing care or treatment are fully presented.
- Be informed of client/patient rights under state law to formulate an Advanced Directive, if applicable.
- Have one's property and person treated with respect, consideration, and recognition of client/patient dignity and individuality
- Be able to identify visiting personnel members through proper identification.
- Be free from mistreatment, neglect, or verbal, mental, sexual, and physical abuse, including injuries of unknown source, and misappropriation of client/patient property.
- Voice grievances/complaints regarding treatment or care or lack of respect of property, or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal.
- Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
- Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information (PHI).
- Be advised on the agency's policies and procedures regarding the disclosure of clinical records.
- Choose a healthcare provider, including an attending physician, if applicable.
- Receive appropriate care without discrimination in accordance with physician’s orders, if applicable.
- Be informed of any financial benefits when referred to an organization.
- Be fully informed of one's responsibilities.
Patients have the responsibility to:
Give accurate clinical information and to notify the patient management program of changes in this information.
Notify the treating prescriber of their participation in the patient management program.
As a Reading Hospital Ambulatory Pharmacy patient, you have the responsibility to:
- Submit forms that are necessary to receive services.
- Provide accurate medical and contact information and any changes.
- Notify the treating provider of participation in the services provided by the organization.
- Maintain any equipment provided.
- Notify the organization of any concerns about the care or services provided.
Benefits and Limitations of Participation in the Patient Management Program:
Our patient management program is designed to help you get the most out of our specialty medication. Benefits of participation in our program include:
- Improved knowledge of medication use and administration,
- Improved medication compliance by creating an individualized plan for the patient to ensure medication doses aren’t missed,
- Improved ability to manage potential, difficult side effects,
- Greater self-management of medications and medical condition,
- Improved coordination of healthcare services through the collaboration of your pharmacist and doctor,
- 24/7 accessibility to a pharmacist or other clinical staff.
While our dedicated specialty pharmacy team can help you maximize the benefits of your therapy, only your physician can diagnose your condition and prescribe medication. You should maintain your appointments with your physician and take your medication as prescribed to avoid complications and achieve the best results from your therapy. It is also important that you share accurate and up-to-date information about other medications you are taking, updates to your allergies, and any changes to your health with our clinicians because this information impacts the care and coordination we provide.