Patient Experience | Tower Health

Explore Patient & Family Advisory Council

Let’s Make This Personal

At Tower Health, care isn’t just clinical-it’s emotional. We believe healing starts with connection. That every voice matters. And that the best healthcare is built with patients, not just for them.

What We Mean by Experience

Not Just What We Do—How We Make You Feel.

Patient experience is everything you notice and everything you feel. It’s how clearly, we explain. How quickly we respond. How kindly we listen. And where you leave feeling seen, safe, and supported.

Feedback

You Talk. We Listen. We Change.

Whether we got it right or have room to do better, your feedback matters. We use what you share to improve care—every single day.

Say "Thank You" Share a Concern Connect with Patient Advocates

What We’re Doing About It

Turning Insight into Action.

We’re building care that feels different—because it is different. Here are just a few ways we’re bringing more humanity into healthcare:

Leadership Rounding – Leaders walk the halls, not just the spreadsheets.
PFAC (Patient & Family Advisory Council) – Our advisors are patients, just like you.
Compassion: Empathy & Emotional Intelligence Training –
We’re empowering our teams to see the person behind the patient—practicing presence, kindness, and deeper listening in every interaction

Get Involved

Your Story Can Change Someone Else’s.

Join our Patient & Family Advisory Council (PFAC) and help shape what care looks like tomorrow.

About Our PFAC Apply to Join

While You’re With Us

Support for the Moments In Between.

A few resources to help you feel more at home:

Visitor hours and guidelines
Interpreters and accessibility
Faith and spiritual care
Getting ready to go home

Reach Out. We’re Easy to Find.

Join our Patient & Family Advisory Council and help shape what care looks like tomorrow. Contact us Monday through Friday, 8 a.m. to 5 p.m.