Safe, secure, quality care, when you need it.

Whether you’re at home, traveling, or at work, Tower Health offers convenient virtual visits through your mobile device, tablet or computer. You’ll have all the privacy of the doctor’s office, right in your own home. With our Virtual Urgent Care service, you can even be seen within 10 minutes for minor illnesses and conditions!

Get virtual care right now or by appointment. Our secure virtual care services give you faster access to Tower Health physicians, specialists, and Advanced Practice Providers (APPs). From follow-up care and urgent care, to select new patient appointments and pediatric visits, we’re here for you wherever and whenever you need us.

Tower Health physicians, specialists, and APPs can treat non-life-threatening medical conditions using virtual care—from allergies to anxiety and depression to COVID-19-related concerns. If you are experiencing a medical emergency, call 911.

We’ll help you navigate our virtual care options and prepare for your visit.

Virtual Care FAQs

How should I prepare for a virtual visit?

  • Find a quiet place to have your visit.
  • Access our virtual care service in a location with a secure and reliable internet connect or Wi-Fi signal.
  • Use updated hardware and software on your computer, laptop, or smartphone.
  • Charge and test your devices before you connect with us.
  • During your visit, let your provider know if the quality of their video or audio makes the conversation unclear.

What is a virtual visit experience like?

Treat your virtual visit like a routine visit where you are in the room with a health care provider. When the visit starts, you will see a video of your provider on the display of your device. Your device’s camera can send a video of you back to your provider for the best experience.

Can I still use virtual visits if I don’t have one of the symptoms listed above?

Please contact VirtualCare@towerhealth.org to learn if virtual visits are appropriate for your symptoms. If you are experiencing a medical emergency, call 911.

What technology do I need?

You can access our virtual care services using a computer, tablet, or smart phone. If you plan to use Virtual Urgent Care, download and install the Tower Health Virtual Urgent Care app before using our services and test them to ensure they work properly.

Does my insurance cover virtual visits?

Contact your insurance carrier for information regarding medical eligibility, insurance coverage, and any out-of-pocket costs.

Who do I contact if I have problems?

  • For Virtual Urgent Care, please call 855-973-4493.
  • For MyTowerHealth, contact the MyTowerHealth Help Desk at 484-628-6924.
  • For doxy.me, call 844-436-9963.