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What is a Specialty Pharmacy?

Specialty pharmacies provide complex and sometimes costly medications, which require special storage and handling. These medications may not be available at your local pharmacy. Medications may be injected, taken by mouth, or infused. Sometimes, these medications have side effects that require monitoring by a trained pharmacist.

Our goal at the Reading Hospital Ambulatory Pharmacy is to provide patients with access to these medications, as well as excellent customer service and clinical support. The specialty pharmacy services we offer are available to patients throughout southeastern and central Pennsylvania.

Contact Information

To ensure your privacy, please do not send medical information through e-mail.

Hours of Operation

  • Monday through Friday: 7 a.m. to 9 p.m.
  • Saturday, Sunday, and major holidays: 8 a.m. to 4 p.m.

A licensed pharmacist is available 24 hours a day, 7 days a week, to discuss urgent matters. Please call 833-739-0044.

Please Review our Welcome Packet!

Available in English and Spanish

Review our Welcome Kit

Patient Management Program

When we receive your prescriptions, our staff will enroll you in our free program. Our Patient Management Program includes:

  • Education about how and when to take your medication.
  • How to manage possible side effects.
  • Clinical evaluation and support.
  • Your participation is completely voluntary.

If you do not wish to participate in the patient management program, please let us know. If you would like to use another specialty pharmacy, please call us and we will assist you with the transfer of your prescription.

Refilling a Prescription

You may order refills in person, by phone or email. Please allow two business days for Reading Hospital Ambulatory Pharmacy to process your refill order.

Refill in Person

Address: 420 S 5th Avenue, West Reading, PA 19611

Enter the 5th Avenue hospital entrance through the revolving door. Turn right, and the pharmacy is at the end of the foyer.

Refill on MyTowerHealth

Request refills through the MyTowerHealth portal.

Sign up for MyTowerHealth. 

Refill by Phone

Call our specialty team at 833-739-0044.

Refill by Email

Email one of our specialty pharmacists at rhspharmacy@towerhealth.org.

Specialty Pharmacy Frequently Asked Questions

What if I experience an adverse drug reaction?

Call 9-1-1 or have someone drive you to a hospital emergency room if the reaction appears serious or life threatening. Contact Reading Hospital Ambulatory Pharmacy or your doctor who prescribed the medicine to report the reaction.

How do I dispose of unused medication?

For instructions on how to properly dispose of unused medication, please contact Reading Hospital Ambulatory Pharmacy or go to the below FDA websites for information and instruction:

Reading Hospital Ambulatory Pharmacy houses a U.S. Drug Enforcement Administration (DEA) authorized collection receptacle called MedSafe. This means you can throw away unused or old medicines in the blue medication disposal bin located in the pharmacy during normal business hours.

What happens if my medication is recalled?

Reading Hospital Ambulatory Pharmacy follows the drug recall guidelines by the FDA, the drug manufacturers, and state and federal regulatory agencies. We contact you and your provider if a drug recall affects you.

What happens if my medication order is delayed?

In the event of any medication order delays, patients will be contacted by the pharmacy and provided with updated information.

How do I report a medication issue or pharmacy complaint?

There are several ways for you to inform us of your comments, concerns, or suspected errors. Share the concern with staff or the pharmacy manager, either in person, by phone or via email.

Reading Hospital Ambulatory Pharmacy is accredited by the Accreditation Commission for Health Care, Inc. (ACHC). You may also make a complaint to ACHC’s Complaints Department by calling 855-937-2242 or visiting www.achc.org/contact.

What are some resources for the pharmacy?

We look forward to hearing from you, if you need to speak to a pharmacist, we are available in person, by phone, or via email.

Please review our Welcome Packet! 

Patient Rights and Responsibilities

Disease-state-specific information 

Medication-specific information 

Population health information 

Pill identifier 

Community resources links