We're here to answer all of your questions
Below are some of the frequent questions we receive from patients.
What is Urgent Care Medicine?
Urgent Care Medicine is a growing subspecialty of medicine focused on episodic medical care–a form of medical encounter which treats the 87% of the public that is generally considered healthy, but suffering from disease, illness, or injury. This is a group of consumers who want competent medical care, provided in a timely fashion, unencumbered by the three and four hour visit times often experienced in Emergency Room settings. The disease, illness or injury treated in an Urgent Care setting is usually acute, and after treatment, is fully corrected in seven to fifteen days.
How do Urgent Care centers decrease wait times?
In hospital admission, long term management of chronic disease and other conditions requiring long term medical management and extended medical records, often results in increased wait/visit times for patients. Because of the focus on only episodic problems, Urgent Care centers do not have to provide any of these “abstract” medical services, and are immune, therefore, to all of the associative problems. All acute care problems can be addressed in the acute or Urgent Care centers and directed to other institutions, specialists, or back to a primary care physician, as necessary.
Should I go to the emergency room or to Tower Health Urgent Care?
If you feel that your condition is life-threatening, you should call 911 and/or proceed immediately to your closest hospital. If your condition is not believed to be life-threatening, however, but you desire immediate medical attention, come to Tower Health, where your urgent condition will be treated immediately. If after you have already presented to Tower Health, your condition is deemed to be life threatening or requires immediate surgery, we will stabilize and treat you, and also activate the emergency medical service process to facilitate your transfer to the closest emergency room. In short, Tower Health, like all Urgent Care centers, was designed to treat the 87% of emergency room cases that don’t belong in the emergency room.
What kind of services do you provide at Tower Health?
We provide a wide range of services, including treatment of acute illnesses and injuries, standard physicals, vaccinations, urine drug testing, and work-related injuries. A much more extensive list of what we do can be found on our Services page.
What can I expect at Tower Health Urgent Care?
Our goal is to provide high-quality medical care in an environment that is welcoming, compassionate, convenient, and affordable. Our medical providers are all licensed and are ER-trained. Our ancillary staff exhibits spectacular customer service and shows courtesy and compassion to all who enter our facilities.
Why should I use Tower Health Urgent Care?
We are available when your primary care physician is not, or if you don’t have one. You will receive high-quality medical care in an efficient and caring environment, without having to wait for an appointment. Additionally, your copays and fees will be lower than if you presented to an emergency room.
How long will I have to wait to be seen?
Wait-times are minimal; usually you are seen within 15 minutes of completing registration. Generally, most patients are in and out the door within an hour.
My baby is sick. Is there a minimum age that can be seen at Tower Health Urgent Care?
We treat ALL ages of patients, starting with newborns. If your baby is sick or has a fever, it’s very important that he/she be seen and evaluated, especially if the child is younger than 2 months old. If you cannot contact your family doctor/pediatrician, please take advantage of our extended hours and feel free to come in to one of our centers for a medical evaluation. All children less than 30 days old should be seen in an ED for a fever over 101.3.
Do you have X-ray on site?
Yes, all Tower Health Urgent Care centers have X-ray capability. Additionally, our Oaks center is located next to Oaks Radiology–a full service radiology facility, with CAT Scan, MRI, and ultrasound.
What do I do if I’m not getting better?
Tower Health Urgent Care will call to follow up on your initial visit. If you are not getting better, we can recheck your symptoms at a reduced cost.
Do I have to make an appointment to be seen?
No, all Tower Health Urgent Care locations are walk-in facilities. We do not have an appointment schedule.
What are your hours of operation? Are you open on holidays?
All Tower Health Urgent Care locations are open from 9 a.m. to 9 p.m. daily, with special hours only for Thanksgiving and Christmas, when we are open from 9 a.m. to 5 p.m.
Can I have my work drug screen and/or physical done at Tower Health Urgent Care?
If your employer does not currently list Tower Health Urgent Care as an approved healthcare facility, feel free to have an authorized representative call any of our centers for more information. A short questionnaire is all that is required to get your company started taking advantage of our occupational health services. Call David Diegel at 267-374-8892 today for a complete listing of our occupational health services.
What do I need for a school/sports physical?
All physical exams at Tower Health Urgent Care require the following:
- Photo ID, or a parent/ guardian with a valid ID
- The respective physical form for completion
- Glasses or contacts if needed, for vision exam
For a sports physical, you will present a Pre-Participation Physical Evaluation form, typically provided by the school or coach, for Tower Health Urgent Care’s completion. As for general school physicals, you will need the child’s immunization record, along with the physical form.
If you have any more questions, feel free to call any of the Tower Health Urgent Care facilities. A list of our 19 locations and their contact information can be found on our Locations Page.
Who do I speak to if I have a complaint about my experience at Tower Health Urgent Care?
Spectacular customer service is a priority of our organization. If you are upset about your experience and have a complaint, we absolutely want to hear from you. The best way to address your concerns is to call any one of our centers and speak with a staff member. You may also submit your concern via the Contact Us page. Your concern will be addressed immediately, and you will be contacted personally by a member of our staff.
How do I give a compliment to recognize a member of your incredible staff?
We love all of the compliments that we receive from satisfied patients! If you would like to recognize a particular staff member for their helpfulness, courtesy, or professionalism, please leave a message via the Contact Us page and be sure to indicate who you feel deserves the merit. We also love receiving reviews on Yelp. Our caring staff is committed to providing quality, compassionate care, and your pleasant comments help us know that we are achieving that goal.
What forms of insurance and payment do you accept?
A list of participating insurance companies can be found on the Insurances & Billing Page. In addition, we take cash, check, and credit cards (VISA/MasterCard).
Will my insurance cover me at Tower Health Urgent Care?
A list of participating insurance companies can be found on the Insurances & Billing page. If you have a high deductible, it is possible that your insurance company will hold you responsible for the bill; however, the fees will be based on your insurance carrier’s fee schedule. If your insurance company is not participating with Tower Health Urgent Care, you will be responsible for the bill. Tower Health will submit the initial bill to your insurance carrier on your behalf and provide you any necessary paperwork which you can submit to your insurance company for reimbursement. We cannot guarantee reimbursement from non-participating insurance companies. Please let us know of your non-participating insurance company and we can try to get a participating status with them. (It would also help if you called them as well!)
Why did you bill me when I thought my insurance company was participating?
This could have occurred for various reasons. It is possible that you were not eligible to receive particular benefits; it is also possible that you may have had a high deductible, causing your insurance company to shift responsibility of the bill on to you (until the deductible has been met). In a rare case, it may have been a computer error or oversight of either Tower Health or your insurance carrier. If you have any questions regarding a bill you received, please do not hesitate to call Tower Health’s Billing Department at 610-226-6210, Monday – Friday, 8 a.m. to 4:30 p.m. Our billing specialists will be able to help you understand your bill and/or your EOB (explanation of benefits) letter.
I don't have insurance. How much do you charge for a visit?
Because of the nature of illness and injury, we are unable to have set rates. Tower Health’s self pay fee schedule is fixed; you know exactly what you are paying when you walk into our facility. Our fee schedule is based on the severity of the illness and need for ancillary services (i.e. X-ray, laboratory testing, procedures, etc.). We pledge to try our best to provide you the highest-quality care in the most cost-effective way possible. Certain services such as physicals and shots have set rates. If you have any questions, please call one of our centers to speak with a representative.
What is your payment policy?
Tower Health will collect the co-pay at the time of service from patients with insurance. Patients without insurance must pay in full at time of service. We accept cash, check and all major credit cards.