Unit/Department Special Notes
All Visitors
  • Masks must be worn, covering the nose and mouth.
  • Visitors must be symptom free and wear a procedure mask the entire time they are visiting.
General Visitation Hours: 9 a.m. to 9 p.m.
Psychiatry Hours: Monday through Friday, 6 to 7 p.m.; Saturday and Sunday and
holidays, 1 to 2 p.m. and 6 to 7 p.m.
ICU: 24-hour Visitation
  • For adult patients - Two (2) visitors per patient for all inpatients, including COVID-19-positive patients. If patient is in isolation, visitor must be 12 years or older.
  • Patients with disabilities (including those who are suspected or confirmed to have COVID-19) may have two designated support persons or guardians stay with them during hospital visiting hours, and one visitor may remain overnight if the hospital can accommodate them.
  • Children under 12 years old are not permitted to visit in the ICU.
  • Waiting room capacity will be limited to the available seating in the area.
Outpatient Visitors, including Cancer Center
  • One designated support person.
Emergency Department
24-hour Visitation
  • One visitor per patient.
  • Pediatric patients may have both parents/guardians.
  • No children under the age of 18, except an emancipated minor.
  • Non-patient children, arriving with a single parent, where a sibling is the patient are permitted into the ED, until someone can be contacted to pick up the additional children.
Religious Services
  • Patients who are suspected or confirmed to have COVID-19 may receive religious services from clergy of their choice at any reasonable time if it can be provided without disruption to care.
  • No restrictions for non-COVID-19 patients.
Inpatient Surgical and Outpatient Procedure Department
  • Two (2) visitors / support persons per patient.
  • Waiting room capacity will be limited to the available seating.
Delivery of Food, Flowers, other Services
  • Flowers - Deliveries permitted to the main entrance, Guest Services Desk. Delivered to patient rooms by visitor or volunteer service Monday through Friday 7 a.m. to 3 p.m. Front desk to assist as able.
  • Food - Visitors or team members may order and pick up food at any of our entrances. For clinical reasons, patients may not pick up food.
Temperature Screening We will continue to temperature screen, upon entry, all patients, visitors, and team members.

Disclaimer: There is a risk of exposure to COVID-19 even with proper use of PPE when visiting a COVID -19 positive patient.

Mask Requirements

Pottstown Hospital will continue its current policies requiring all employees, medical staff, and visitors to wear masks inside all our facilities, including all clinical and non-clinical areas such as hallways, dining areas, and common spaces. The CDC announced that individuals fully vaccinated against COVID-19 do not need to wear a mask outside or indoors, except under certain circumstances. Hospitals and healthcare settings remain two of the settings in which the CDC and PA DOH still require masks to be worn. Our priority is to protect the health and safety of our patients and team members, so in addition to requiring masks, we will also continue to check temperatures of everyone as they enter our facilities.