Non-Discrimination - Reading Hospital

Reading Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Reading Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Reading Hospital:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact the Patient Advocates at Reading Hospital. If you believe that Reading Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Patient Advocates either in person or using the following:

420 South 5th Avenue
West Reading, PA 19611

Telephone: 1-484-628-8663
TTY: 1-800-654-5988
Fax: 1-484-628-4453

Email: PatientAdvocates@towerhealth.org

If you need help filing a grievance, the Risk Manager is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 
200 Independence Avenue
SW, Room 509F, HHH Building 
Washington, DC 20201

1-800-368-1019
800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.

Attention: If you speak English, language assistance services, free of charge, are available to you. Call 1-484-628-8005. TTY: 1-800-654-5988.